This policy explains what hosts must do when selling their property or moving it to a new property manager. If a reservation is cancelled because of a sale or management change, the host may be subject to Vrbo’s Host Cancellations Policy, including any associated host cancellation fees and other consequences. 

Once a property has been listed for sale, or the host has an agreement to move it to a new property manager, current hosts must take the following actions:

Existing reservations  

• Promptly notify guests with existing reservations if their stay will be impacted by the sale or management change, including whether the new host has agreed to honor existing reservations (see below, “Working with a new owner or property manager”).  
• Give guests the option to cancel and receive a full refund for their reservation. If the guest chooses to cancel, the host must initiate the cancellation; they may not ask the guest to initiate the cancellation.  

New reservations

• Only accept new reservations if the stay ends before the expected sale or property management transfer date.  
• Notify guests with new reservations that the property is listed for sale or property management change and confirm that their reservation will not be impacted.  

Managing the listing 

• Block the listing’s calendar for stay dates after the property’s expected sale or property management change.  
• Remove the listing from Vrbo after the sale or property management change. 

If a reservation is cancelled or cannot be completed because of a sale or property management change, the host may be subject to Vrbo’s Host Cancellations Policy. This may apply even when the guest cancels after being told about the sale or management change. These cancellations are not eligible for a cancellation waiver, and the host responsible for the cancellation will be subject to any fees or other consequences under that policy. Guests may also be eligible for VrboCare™ support. 

If the current and new host agree to honor existing reservations after the sale or property management change, and guests choose to keep their reservation:   

• The new host must create a new listing on Vrbo. Existing listing content, such as photos and descriptions, cannot be transferred to the new host. Reviews for the property may be transferred upon request. 
• Current and new hosts must contact Vrbo Support to transfer reservations to the new listing. 
• New hosts must maintain the same reservation terms or provide better terms for any transferred reservations.  
• After the reservation is transferred, any remaining payments must be made to the host responsible for the reservation when payment is due. 
• The current and new host must make their own arrangement for dividing funds after a reservation is paid out. Vrbo will not manage or mediate disputes between the current hosts and the new owner or property manager.