Community Standards

Expedia Group Inclusion Statement:

Our mission is to power global travel for everyone, everywhere. We believe that travel is a force for good, and we strive for a marketplace that reflects the global communities we serve and empowers people to live, work, and travel with confidence.

We expect all members of our marketplace to demonstrate respect and tolerance in their interactions with each other, both online and offline, and we reserve the right to remove anyone from our marketplace who fails to abide by these principles.

Expedia Group recognizes that certain jurisdictions allow or require some distinctions based on individual identities such as national origin, gender, marital status, or sexual orientation and will not require its users to violate local laws or take action that may result in legal liability.

Expedia Group Offensive Content Policy:

Expedia Group is committed to being a marketplace rooted in mutual understanding and respect. We want all who use an Expedia Group site, regardless of their identities and lived experiences, to feel welcome and we endeavor to remove offensive content as and when we become aware of it.

Offensive content includes anything generally viewed as discriminatory, disrespectful, inflammatory and/or disturbing, whether intentional or not.

We moderate our marketplace for offensive content and welcome travelers and partners to also help us identify this type of content.

Expedia Group Service Animals Policy:

For many, service animals are critical for travel. Expedia Group believes anyone who needs their service animal to travel should be accepted no matter where they choose to stay or travel. In many places, allowing a service animal is also required by law.

By definition, a service animal is an animal that is individually trained to do work or perform tasks for an individual with a disability. Service animals are working animals, not pets. Emotional support animals of any kind do not qualify as a service animal and the pet rules put in place by the travel partner will apply.

If you believe you have been denied a booking because of a service animal, please contact the Customer Support team for the specific Expedia Group brand you booked with.