Property Access Policy

The following language applies to vacation rentals booked on any Expedia Group brand sites.

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Expedia is committed to reducing the number of travelers who arrive at properties without the details necessary for them to check-in. 

Policy requirements

At least 72 hours before a traveler’s check-in, you must ensure they have full property access details or—at a minimum—are notified of when and how they will be receiving the instructions. Instructions can be provided by:

Policy enforcement

If you violate this policy and a traveler is stranded due to inability to access the property, you may be required to refund the entirety of the stay. Violations could also result in removal from our platform.