The following language applies to hotels and vacation rentals booked on any Expedia Group brand sites.
For many, service animals are critical for travel. Expedia Group (EG) believes anyone who needs their service animal to travel should be accepted no matter where they choose to stay or travel. In many places, allowing a service animal is also required by law.
By definition, a service animal is an animal that is individually trained to do work or perform tasks for an individual with a disability. Service animals are working animals, not pets. Emotional support animals of any kind do not qualify as a service animal and the pet rules put in place by the travel partner will apply.
If you believe you have been denied a booking because of a service animal, please contact the Customer Support team for the specific Expedia Group brand you booked with.